Refund policy

1. Returns and Refunds – Full Refund Guarantee

You have the right to return a product that has a defect or does not match its description. We honour this right fully.

1.1 No time limit. There is no time limit on requesting a return or refund. You may contact us at any time after purchase.

1.2 Full refund. If a return or refund is approved, you receive a full refund of the amount paid for the product, to your original payment method.

1.3 Reasons covered. You may request a return or refund if the product is defective, damaged, incorrect, not as described, harmful, or otherwise not what you agreed to buy, or for any other reason you explain to us.

1.4 How to request a return or refund:

1.       Send a message on WhatsApp to +1 (312) 296-3132 OR email us at latiftehmina57@gmail.com
2.       Include clear pictures of the product and, where relevant, the packaging.

3.       Explain what the issue is and why you are requesting a refund or return.

4.       Send us the pictures of the product so we can review your case with the Seller.

1.5 We will respond to your message promptly and will not delay a refund that is due to you. Refunds are processed as quickly as possible once approved.

1.6 If the product is returned to the Seller, return arrangements will be coordinated with you through WhatsApp and email. Where the problem was caused by the Seller or by us (wrong, defective, damaged, or misdescribed item), you will not bear the cost of return shipping.

1.7 Ineligibility For Refund: A direct dispute/chargeback on our shopify store/merchant without any prior communication as explained in sub-clause 6.4 will make the customer ineligible for a refund. We have a 100% refund policy, yet if a customer chooses to directly harm the store or merchant through direct chargeback, as a penalty it will make the customer ineligible for a refund.